Insurers on the mission towards operational excellence

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<dateIssued>2023</dateIssued>
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<abstract displayLabel="Summary">One of the areas where excellence is key for companies is undoubtedly in operations. There is a lot of talk about how to be more agile, faster, more efficient, and more competitive; all of this is aligned with the needs of the insurance industry's new customer profiles, where insurers will have to coexist with the construction of unique customer intelligence. Process strategy is undoubtedly a key pillar in defining the vision and guiding principles for the company's operational model, through a target operating model for specific areas or segments of the value chain. Within the strategy pillar, it is also important to highlight the definition at a strategic level of a model of sourcing and capabilities, as well as new ways of working and agile models</abstract>
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