How different views on digital transformation impact customer experience

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<rdf:Description>
<dc:creator>Beasley, Rosie</dc:creator>
<dc:creator>Insurance Post</dc:creator>
<dc:creator>Blueprism</dc:creator>
<dc:date>2022</dc:date>
<dc:description xml:lang="es">Sumario: Digital transformation is fundamental to insurers' drive for customer centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress. Those that have yet to begin their digital transformation journey are wary of change and of what kind of impact it might have on their customer relationships</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/182483.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Mercado de seguros</dc:subject>
<dc:subject xml:lang="es">Empresas de seguros</dc:subject>
<dc:subject xml:lang="es">Márketing de la empresa de seguros</dc:subject>
<dc:subject xml:lang="es">Transformación digital</dc:subject>
<dc:subject xml:lang="es">Experiencia del cliente</dc:subject>
<dc:subject xml:lang="es">Encuestas</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">How different views on digital transformation impact customer experience [Post]</dc:title>
<dc:relation xml:lang="es">En: [Post de] Insurance Post. Spotlight Digital. - 2022 ; 3 p.</dc:relation>
<dc:coverage xml:lang="es">Ámbito geográfico: Internacional</dc:coverage>
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