Centro de Documentacion de Fundación MAPFRE - Build a new insurance core system or modernize the old one?

MAP20230019047

Build a new insurance core system or modernize the old one? / Illia Pinchuk

Sumario: After COVID-19, most companies shifted to work-from-home environments, facilitating digital technologies' growth. Some employees continue working from home. Because of the hybrid working environments, insurers faced a challenge: to adapt core systems to the new conditions where customers demand fast online services and agents want to access information from anywhere. If you face the same challenges and need guidance, this article is for you

En: Insurance Innovation Reporter. - 18 de septiembre 2023 ; 3 p

1. Empresas de seguros . 2. Transformación digital . 3. Servicio al cliente . 4. Experiencia del cliente . 5. Accesibilidad . 6. Estrategia empresarial . 7. Satisfacción del cliente . I. Insurance Innovation Reporter . II. Title.