Insurance : top trends 2024

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      <subfield code="a">In response to uncertain macroeconomics and increasing insurability concerns, forward-looking organisations across the insurance industry are engaged in business and operating model restructuring. Looking ahead, we anticipate carriers will focus on initiatives that enhance underwriting profitability, promote sustainability and inclusivity, and leverage generative AI to fuel operational excellence. Success drivers will include enhanced customer experience that boosts trust and loyalty, rapid product innovation, increasing up-sell and cross-sell opportunities, and identification of new revenue stream</subfield>
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