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Where is customer care in 2024?

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MARC record
Tag12Value
LDR  00000cam a22000004b 4500
001  MAP20240004545
003  MAP
005  20240315130617.0
008  230613s2024 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.112
24510‎$a‎Where is customer care in 2024?
260  ‎$a‎New York‎$b‎McKinsey & Company‎$c‎2024
300  ‎$a‎8 p.
4900 ‎$a‎Operations Practice
520  ‎$a‎Our survey reveals three major themes that are top of mind for customer care leaders. First, their priorities are shifting, from an overwhelming focus on customer experience to a multidimensional approach that also emphasizes revenue goals and technology transformation. Second, they are working hard to build future-ready AI-enabled ecosystems for their operations. Finally, they are boosting their capabilities by investing in employee upskilling programs and building stronger outsourcing relationships
650 4‎$0‎MAPA20080589189‎$a‎Atención al cliente
650 4‎$0‎MAPA20080556709‎$a‎Tecnología
650 4‎$0‎MAPA20080611200‎$a‎Inteligencia artificial
650 4‎$0‎MAPA20130006215‎$a‎Generación baby boom
650 4‎$0‎MAPA20160011753‎$a‎Generación Z
7102 ‎$0‎MAPA20080442569‎$a‎McKinsey & Company
856  ‎$u‎https://www.mckinsey.com/capabilities/operations/our-insights/where-is-customer-care-in-2024