Where is customer care in 2024?
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20240004545 | ||
| 003 | MAP | ||
| 005 | 20240315130617.0 | ||
| 008 | 230613s2024 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.112 | ||
| 245 | 1 | 0 | $aWhere is customer care in 2024? |
| 260 | $aNew York$bMcKinsey & Company$c2024 | ||
| 300 | $a8 p. | ||
| 490 | 0 | $aOperations Practice | |
| 520 | $aOur survey reveals three major themes that are top of mind for customer care leaders. First, their priorities are shifting, from an overwhelming focus on customer experience to a multidimensional approach that also emphasizes revenue goals and technology transformation. Second, they are working hard to build future-ready AI-enabled ecosystems for their operations. Finally, they are boosting their capabilities by investing in employee upskilling programs and building stronger outsourcing relationships | ||
| 650 | 4 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 4 | $0MAPA20080556709$aTecnología | |
| 650 | 4 | $0MAPA20080611200$aInteligencia artificial | |
| 650 | 4 | $0MAPA20130006215$aGeneración baby boom | |
| 650 | 4 | $0MAPA20160011753$aGeneración Z | |
| 710 | 2 | $0MAPA20080442569$aMcKinsey & Company | |
| 856 | $uhttps://www.mckinsey.com/capabilities/operations/our-insights/where-is-customer-care-in-2024 |