Gen AI in customer care : Early successes and challenges
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20240007874 | ||
| 003 | MAP | ||
| 005 | 20240517084935.0 | ||
| 008 | 220407s20240501usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.134 | ||
| 245 | 1 | 0 | $aGen AI in customer care $b: Early successes and challenges |
| 260 | $aNew York$bMcKinsey & Company$c2024 | ||
| 300 | $a7 p. | ||
| 520 | $aThe contact center emerged as an early use case for generative AI with varied success. Organizations can learn from early adopters and think about their adoption strategies across three horizons. | ||
| 650 | 4 | $0MAPA20080611200$aInteligencia artificial | |
| 650 | 4 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 4 | $0MAPA20080606091$aEstrategia empresarial | |
| 650 | 4 | $0MAPA20080546991$aEmpresas | |
| 650 | 4 | $0MAPA20120026414$aEficiencia operacional | |
| 710 | 2 | $0MAPA20080442569$aMcKinsey & Company | |
| 856 | $uhttps://www.mckinsey.com/capabilities/operations/our-insights/gen-ai-in-customer-care-early-successes-and-challenges |