Centro de Documentacion de Fundación MAPFRE - Bridge the customer experience divide : ensure life insurance relevancy through relentless customer centricity

Publication: Paris [etc.] : CapGemini Research Institute, 2024Physical description: 36 p.Series: (World Report Series 2025 ; Life Insurance)Notes: Sumario: The World Life Insurance Report 2025 reflects the views of 6,186 life insurance customers in 18 countries, as well as findings from interviews with 213 executives from leading life insurance companies in 16 markets; both research initiatives gathered input from all regions of the world: the Americas, Europe and Asia-Pacific. Our report's analysis of the life insurance industry suggests that only a small group of life insurers worldwide-five percent-deliver exceptional customer experience (CX) and achieve expert statusMateria / lugar / evento: Seguro de vida Mercado de seguros Empresas de seguros Personalización de productos Tendencias Perspectivas del seguro Experiencia del cliente Servicio al cliente Innovación Inteligencia artificial Otros autores: Capgemini
Secondary series: World Report Series 2025 Other categories: 341

Rights: In Copyright (InC)

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