Centro de Documentacion de Fundación MAPFRE - Quality and Delta Dental Plan of Massachussetts

Notes: Sumario: This article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done.Related records: En: Sloan management review. - Boulder. - Fall 1992 ; p. 101-110Materia / lugar / evento: Calidad total Gestión de la calidad Programas Planificación de la calidad Organización Secondary titles: Título: Sloan management review
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