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MAP20071021924Pratt, KevinInvesting in people / Kevin PrattSumario: Quality has become one of the buzzworkds of the 1990s. But is more than simply jargon. Companies investing in quality are reaping the benefits. As far as the insurance sector is concerned the principal objective standard is "investor in people" (IIP), which is designed for service industries. Firms are awarded IIP by their local training and Enterprise Councils (TECs). Under the process, the business procedures must be seen to satisfy an objective national standard, be assessed, verified and recognised by external experts and be subject to periodic reviewEn: The Journal. - London : The Chartered Insurance Institute. - January 1995 ; p. 22-231. Empresas de seguros. 2. Calidad de servicio. 3. Control de calidad. 4. Servicio al cliente. 5. Calidad. 6. Planificación de la calidad. I. Title. II. Título: The Journal.
