Breaking the functional mind-set in process organizations

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      <subfield code="a">Thousands of businesses have reengineered work in order to focus employees on processes that clearly provide value to customers. They have done away with their functional silos and created new organizational structures- process-complete departments- each able to perform all the cross-functional steps or tasks required to meet customers'needs</subfield>
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      <subfield code="g">Septiembre-Octubre 1996 ; p. 93-99</subfield>
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