Focus on the customer : managing for continuous improvement of safety performance

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<rdf:Description>
<dc:creator>Smith, Thomas A.</dc:creator>
<dc:date>1995-02-01</dc:date>
<dc:description xml:lang="es">Sumario: Redefining who are the key customers of the safety department will lead to a new philosophy and improved methods of safety management. Employees'intrinsic motivation to perform safely must be restored. Although no government regulations mandate it, companies voluntarily are adopting high customer satisfaction as a goal because it is good business. Much evidence suggests that employees will work with management to improve the system. Intrinsic motivators are a key untapped resource for continuous improvement in safety. Employes do not intentionally make mistakes or get injured. Imagine what can be accomplished by applying the principles of continuous improvement of customer satisfaction to employee safety. Rethinking the sequence of who should receive priority attention with regard to safety will place the focus where it should be-on employees</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/51804.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Seguridad e higiene en el trabajo</dc:subject>
<dc:subject xml:lang="es">Gestión de la seguridad</dc:subject>
<dc:subject xml:lang="es">Prevención de accidentes</dc:subject>
<dc:subject xml:lang="es">Métodos de análisis</dc:subject>
<dc:subject xml:lang="es">Comportamiento humano</dc:subject>
<dc:subject xml:lang="es">Motivación</dc:subject>
<dc:subject xml:lang="es">Participación de los trabajadores en la empresa</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Calidad de servicio</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Focus on the customer : managing for continuous improvement of safety performance</dc:title>
<dc:title xml:lang="es">Título: Professional safety</dc:title>
<dc:relation xml:lang="es">En: Professional safety : journal of the American Society of Safety Engineers. - Des Plaines, Illinois. - nº 2 February 1995 ; p. 18-23</dc:relation>
</rdf:Description>
</rdf:RDF>