Centro de Documentacion de Fundación MAPFRE - Focus on the customer : managing for continuous improvement of safety performance

Notes: Sumario: Redefining who are the key customers of the safety department will lead to a new philosophy and improved methods of safety management. Employees'intrinsic motivation to perform safely must be restored. Although no government regulations mandate it, companies voluntarily are adopting high customer satisfaction as a goal because it is good business. Much evidence suggests that employees will work with management to improve the system. Intrinsic motivators are a key untapped resource for continuous improvement in safety. Employes do not intentionally make mistakes or get injured. Imagine what can be accomplished by applying the principles of continuous improvement of customer satisfaction to employee safety. Rethinking the sequence of who should receive priority attention with regard to safety will place the focus where it should be-on employeesRelated records: En: Professional safety : journal of the American Society of Safety Engineers. - Des Plaines, Illinois. - nº 2 February 1995 ; p. 18-23Materia / lugar / evento: Seguridad e higiene en el trabajo Gestión de la seguridad Prevención de accidentes Métodos de análisis Comportamiento humano Motivación Participación de los trabajadores en la empresa Servicio al cliente Calidad de servicio Secondary titles: Título: Professional safety
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