MAP20071500636 Kotter, John P What effective general managers really do / John P. Kotter They do not function in a crisply defined environment, or direct through formally delineated organizational channels, or systematically set and follow formal plans - in other words, they don't fit the stereorype En: Harvard business review. - Boston. - November-December 1982 ; p. 156-167 1. Directivos de empresas . 2. Conductas del líder . 3. Habilidades directivas . 4. Management . 5. Efectividad . I. Title.