Looking for real quality : one broker gets the message
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071501521 | ||
| 003 | MAP | ||
| 005 | 20080418122834.0 | ||
| 008 | 010119e20000401usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a7 | ||
| 100 | 1 | $0MAPA20080128296$aDavenport, Dave | |
| 245 | 1 | 0 | $aLooking for real quality$b: one broker gets the message$cby Dave Davenport |
| 520 | 8 | $aThe author has been fortunate to find the Insurance Management Company (IMC), a regional broker based in Erie, Pennsylvania. IMC believes that quality has several levels. First, there are needs that the client expects to be met, no questions asked. Then, ther are needs that the client requests directly. Once these levels have been reached, service beyond expectations is possible | |
| 650 | 0 | 1 | $0MAPA20080591182$aGerencia de riesgos |
| 650 | 1 | 1 | $0MAPA20080600600$aCorredores de seguros |
| 650 | 1 | 1 | $0MAPA20080589370$aCalidad de servicio |
| 650 | 0 | 1 | $0MAPA20080584313$aControl de calidad |
| 710 | 2 | $0MAPA20080459970$aRisk and Insurance Management Society | |
| 773 | 0 | $dNew York : RIMS$gApril 2000 ; p. 43-46$tRisk Management |