Where leadership starts

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      <subfield code="c">by Robert A. Eckert</subfield>
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      <subfield code="a">In this article, Eckert tells the story of his first steps from Kraft to Mattel and describes what it takes to fit into the strange new world of another company. He found that his favorite place to share these metaphorical and actual meals was the employee cafeteria. To make each meal a success, Eckert practiced what he calls setting the table, which means preparing the atmosphere for honest dialogue by drawing on a set of tools utensils, if you will designed to quell apprehension. These include naming the source of tension and calling for honesty; deferring, when appropriate, to the other person's realm of expertise; and recognizing common experience</subfield>
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