Centro de Documentacion de Fundación MAPFRE - A Better way to deliver bad news

Notes: The article describes how real-life conversations have unfolded and what the managers could have done differently to reach more satisfying outcomes. As a first step, let's look at the way bosses prepare feedback that is, the way they frame issues in their own minds in advance of a discussionRelated records: En: Harvard business review. - Boston. - September 2002 ; p. 114-119Materia / lugar / evento: Comunicación interna Feed-back 360º Técnicas de comunicación Comunicación Organización interna Secondary titles: Título: Harvard business review
Other categories: 922.13

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