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A Better way to deliver bad news
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MAP20071502819
Manzoni, Jean-François ‌
A Better way to deliver bad news / Jean-François Manzoni
The article describes how real-life conversations have unfolded and what the managers could have done differently to reach more satisfying outcomes. As a first step, let's look at the way bosses prepare feedback that is, the way they frame issues in their own minds in advance of a discussion
En: Harvard business review. - Boston. - September 2002 ; p. 114-119
1. Comunicación interna ‌. 2. Feed-back 360º ‌. 3. Técnicas de comunicación ‌. 4. Comunicación ‌. 5. Organización interna ‌. I. Title. II. Título: Harvard business review.