A Better way to deliver bad news

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<namePart>Manzoni, Jean-François</namePart>
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<abstract>The article describes how real-life conversations have unfolded and what the managers could have done differently to reach more satisfying outcomes. As a first step, let's look at the way bosses prepare feedback that is, the way they frame issues in their own minds in advance of a discussion</abstract>
<note type="statement of responsibility">Jean-François Manzoni</note>
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<topic>Comunicación interna</topic>
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<text>September 2002 ; p. 114-119</text>
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