Managing psychological claims

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      <subfield code="a">Managing psychological claims</subfield>
      <subfield code="c">David R. Price, Michael R. Boutot</subfield>
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      <subfield code="a">Evaluating a psychological injury claim following a crisis event at work presents delicate situation that combines the risk manager's responsability to be business and the compasion involved in addressing the human aspects of crisis management. By setting forth a cleary defined path of evaluation, companies can differentiate between the cases needing legitimate response and those that are unfounded</subfield>
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      <subfield code="g">nº 6, June 2002 ; p. 46-52</subfield>
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