Meeting of the minds

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<abstract>When Microsoft's claims manager Brian Warren and senior program manager Ed Shoemaker joined forces five years ago to bring the Redmond, Washington-based software giant's IT and risk managements departments together, they knew their work was cut out for them. Risk Management Magazine spoke with Warren and Shoemaker on the difficulties of bringing their departments together, what they have achieved and how their progress serves as a model for other organizations</abstract>
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<text>nº 12, December 2002 ; p. 28-32</text>
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