Section: Articles Title: The Lean service machine / by Cynthia Karen SwankAuthor: Karen Swank, Cynthia Notes: The power of lean operations has transformed manufacturing. Jefferson Pilot Financial proves that service companies can use the same principles to push their performance to new heights. Customers pulled what they wanted from the shelves, which were then replenished for subsequent customers. In many respects, therefore, companies like JPF are only bringing the principles of lean production back homeRelated records: En: Harvard business review. - Boston. - October 2003 ; p. 123-129Materia / lugar / evento: Jefferson Pilot Financial Empresas Rendimiento de la empresa Reingeniería de la empresa Secondary titles: Título: Harvard business reviewOther categories: 922.111 Rights: In Copyright (InC) See issue detail