Coming up short : on nonfinancial, performance, measurement

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<rdf:Description>
<dc:creator>Ittner, Christopher</dc:creator>
<dc:creator>Larcker, David F.</dc:creator>
<dc:date>2003-11-01</dc:date>
<dc:description xml:lang="es">In the past decade, increasing numbers of companies have been measuring customer loyalty, employee satisfaction, and other performance areas that are not financial but that the belive ultimately affect profitability. Doing so can offer several benefits. But the reality is that only a few companies realize these benefits. Why?</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/56447.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Estrategia empresarial</dc:subject>
<dc:subject xml:lang="es">Management</dc:subject>
<dc:subject xml:lang="es">Financiación</dc:subject>
<dc:subject xml:lang="es">Medición de la calidad</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Coming up short : on nonfinancial, performance, measurement</dc:title>
<dc:title xml:lang="es">Título: Harvard business review</dc:title>
<dc:relation xml:lang="es">En: Harvard business review. - Boston. - November 2003 ; p. 88-95</dc:relation>
</rdf:Description>
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