MAP20071504617 Cross, Rob The Social side of performance / Rob Cross, Thomas H. Davenport and Susan Cantrell It take more than superior abilities or expertise to become a high-performing knowledge worker. It takes connections. But high performers are much more than "social butterflies", say the authors. Effective knowledge workers actively employ three tactics to build deep relationship that will be mutually beneficial over time En: Sloan Management Review. - Boston. - nº 1,Vol. 45, Fall 2003 ; p. 20-22 1. Nuevas tecnologías . 2. E-learning . 3. Organizaciones . 4. Recursos humanos . 5. Gestión del conocimiento . I. Davenport, Thomas H. . II. Cantrell, Susan . III. Title.