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Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre
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Section: Articles
Title: Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre / Michael J. Smith, Antoinette Derjani BayehiAuthor: Smith, Michael J. ‌
Notes: This paper examines whether improving physical ergonomics working conditions affects worker productivity in a call centre with computer-intensive work. A field of study was conducted at a catalogue retail service organization to explore the impact of ergonomics improvements on worker productionRelated records: En: Ergonomics. - London and Washington. - Vol. 46, nº 1-3, January 2003 ; p. 3-18Materia / lugar / evento: Ergonomía ‌Productividad ‌Espacio de trabajo ‌Condiciones de trabajo ‌Estudios ‌Otros autores: Derjani Bayehi, Antoinette ‌
Secondary titles: Título: Ergonomics
Other categories: 875
Rights: In Copyright (InC)