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Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre
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MAP20071505678
Smith, Michael J. ‌
Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre / Michael J. Smith, Antoinette Derjani Bayehi
This paper examines whether improving physical ergonomics working conditions affects worker productivity in a call centre with computer-intensive work. A field of study was conducted at a catalogue retail service organization to explore the impact of ergonomics improvements on worker production
En: Ergonomics. - London and Washington. - Vol. 46, nº 1-3, January 2003 ; p. 3-18
1. Ergonomía ‌. 2. Productividad ‌. 3. Espacio de trabajo ‌. 4. Condiciones de trabajo ‌. 5. Estudios ‌. I. Derjani Bayehi, Antoinette ‌. II. Title. III. Título: Ergonomics.