Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre

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<title>Do ergonomics improvements increase computer workers'productivity?</title>
<subTitle>: an intervention study in a call centre</subTitle>
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<title>Ergonomics</title>
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<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080207373">
<namePart>Smith, Michael J.</namePart>
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<namePart>Derjani Bayehi, Antoinette</namePart>
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<abstract>This paper examines whether improving physical ergonomics working conditions affects worker productivity  in a call centre with computer-intensive work. A field of study was conducted at a catalogue retail service organization to explore the impact of ergonomics improvements on worker production</abstract>
<note type="statement of responsibility">Michael J. Smith, Antoinette Derjani Bayehi</note>
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<topic>Ergonomía</topic>
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<topic>Productividad</topic>
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<topic>Espacio de trabajo</topic>
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<topic>Condiciones de trabajo</topic>
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<title>Ergonomics</title>
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<publisher>London and Washington</publisher>
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<text>Vol. 46, nº 1-3, January 2003 ; p. 3-18</text>
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