Best face forward

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<rdf:Description>
<dc:creator>Rayport, Jeffrey F.</dc:creator>
<dc:creator>Jaworski, Bernard J.</dc:creator>
<dc:date>2004-12-01</dc:date>
<dc:description xml:lang="es">The new frontier of competitive advantage is the customer interface. Making yours a winner will require the right people, and, increasingly, machines on the front lines</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/58145.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Empresas</dc:subject>
<dc:subject xml:lang="es">Ventaja competitiva</dc:subject>
<dc:subject xml:lang="es">Interfaz</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Satisfacción del cliente</dc:subject>
<dc:subject xml:lang="es">Reingeniería de la empresa</dc:subject>
<dc:subject xml:lang="es">Nuevas tecnologías</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Best face forward</dc:title>
<dc:title xml:lang="es">Título: Harvard business review</dc:title>
<dc:relation xml:lang="es">En: Harvard business review. - Boston. - December 2004 ; p. 47-58</dc:relation>
</rdf:Description>
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