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Best face forward
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Section: Articles
Title: Best face forward / Jeffrey F. Rayport, Bernard J. JaworskiAuthor: Rayport, Jeffrey F. ‌
Notes: The new frontier of competitive advantage is the customer interface. Making yours a winner will require the right people, and, increasingly, machines on the front linesRelated records: En: Harvard business review. - Boston. - December 2004 ; p. 47-58Materia / lugar / evento: Empresas ‌Ventaja competitiva ‌Interfaz ‌Servicio al cliente ‌Satisfacción del cliente ‌Reingeniería de la empresa ‌Nuevas tecnologías ‌Otros autores: Jaworski, Bernard J. ‌
Secondary titles: Título: Harvard business review
Other categories: 922.112
Rights: In Copyright (InC)
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