Using IT to boost call-center performance
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071507804 | ||
| 003 | MAP | ||
| 005 | 20220911192944.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 060321s2006 usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a922.112.1 | ||
| 100 | 1 | $0MAPA20080271770$aPietraszek, Wayne E. | |
| 245 | 1 | 0 | $aUsing IT to boost call-center performance$cWayne E. Pietraszek and Adesh Ramchandran |
| 520 | 8 | $aCall centers, making targeted improvements involving more cost- effective technologies, are finally saving money and improving revenues with IT. It's time for executives to take a second look at these technologies | |
| 650 | 1 | $0MAPA20080561543$aCall centers | |
| 650 | 1 | 1 | $0MAPA20080586546$aNuevas tecnologías |
| 650 | 0 | 1 | $0MAPA20080593483$aServicio al cliente |
| 650 | 0 | 1 | $0MAPA20080568009$aAutomatización |
| 650 | 0 | 1 | $0MAPA20080607104$aMarketing de servicios |
| 700 | 1 | $0MAPA20080230548$aRamchandran, Adesh | |
| 710 | 2 | $0MAPA20080442569$aMcKinsey & Company | |
| 773 | 0 | $dNew York : Mckinsey & Company$gMarcj 2006 ; [5] p$tThe McKinsey Quarterly : web exclusive |