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Using IT to boost call-center performance
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Section: Articles
Title: Using IT to boost call-center performance / Wayne E. Pietraszek and Adesh RamchandranAuthor: Pietraszek, Wayne E. ‌
Notes: Call centers, making targeted improvements involving more cost- effective technologies, are finally saving money and improving revenues with IT. It's time for executives to take a second look at these technologiesRelated records: En: The McKinsey Quarterly : web exclusive. - New York : Mckinsey & Company. - Marcj 2006 ; [5] pMateria / lugar / evento: Call centers ‌Nuevas tecnologías ‌Servicio al cliente ‌Automatización ‌Marketing de servicios ‌Otros autores: Ramchandran, Adesh ‌
McKinsey & Company ‌
Other categories: 922.112.1
Rights: In Copyright (InC)