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Bridging the divide : the imporance of rapport-building skills for managers
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MAP20071508008
Crawley, John ‌
Bridging the divide : the imporance of rapport-building skills for managers / John Crawley
In the UK there is a significant problem with trust associated with the political, social and commercial leaders. The general public are no longer compliant or impressed simply by rank, status or class. And thats the reason why the ability to build and sustain rapport is critical to effective trust-building, and effective management in general, yet it scarcely merits a mention in most managerial competences
En: Competency & emotional intelligence: the journal of reformance through people. - London: Eclipse Group. - Vol. 13, nº 3, Spring 2006 ; p. 46-48
1. Inteligencia emocional ‌. 2. Liderazgo ‌. 3. Dirección de empresas ‌. 4. Toma de decisiones ‌. 5. Reino Unido ‌. 6. Habilidades directivas ‌. I. Pryce, Joanna ‌. II. Title.