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Growing negative services

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      <subfield code="a">Growing negative services</subfield>
      <subfield code="c">Ivor Morgan, Jay Rao</subfield>
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      <subfield code="a">Negative services, those that are needed in emergencies, when problems arise or to ensure against unwanted outcomes, are part of most businesses and central to many. Their very nature presents unique growth challenges</subfield>
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      <subfield code="a">Servicio al cliente</subfield>
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      <subfield code="a">Satisfacción del cliente</subfield>
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      <subfield code="d">Boulder</subfield>
      <subfield code="g">Vol. 47, nº 3, Spring 2006 ; p. 69-74</subfield>
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