Centro de Documentacion de Fundación MAPFRE

Notes: Negative services, those that are needed in emergencies, when problems arise or to ensure against unwanted outcomes, are part of most businesses and central to many. Their very nature presents unique growth challengesRelated records: En: Sloan management review. - Boulder. - Vol. 47, nº 3, Spring 2006 ; p. 69-74Materia / lugar / evento: Empresas de servicios Estrategia empresarial Servicio al cliente Satisfacción del cliente Management Otros autores: Rao, Jay
Secondary titles: Título: Sloan management review
Other categories: 922.112

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Growing negative services