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Notes: Before they have received even a day of training, the best salespeople already have two seemingly incompatible qualities in abundance: empathy with customers and a need to overcome their hesitation to buyRelated records: En: Harvard business review. - Boston. - July-August 2006 ; p. 164-171Materia / lugar / evento: Management Servicio al cliente Ventas Estrategia corporativa Departamento de ventas Formación continua Técnicas de venta Comercios Otros autores: Greenberg, Herbert M.
Secondary titles: Título: Harvard business review
Other categories: 922.111.1

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What makes a good salesman