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Breaking the trade-off between efficiency and service
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Section: Articles
Title: Breaking the trade-off between efficiency and service / by Frances X. FreiAuthor: Frei, Frances X. ‌
Notes: Service businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operations. To deliver consistent quality at sustainable cost, companies must learn to manage that involvementRelated records: En: Harvard business review. - Boston. - November 2006 ; p. 93-101Materia / lugar / evento: Gestión de compras ‌Eficiencia organizativa ‌Orientación al cliente ‌Management ‌Servicio al cliente ‌Secondary titles: Título: Harvard business review
Other categories: 922.112
Rights: In Copyright (InC)
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