Customer service champs : special report
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071508822 | ||
| 003 | MAP | ||
| 005 | 20080418130100.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 070604e20070305usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a922.1 | ||
| 100 | 1 | $0MAPA20080171230$aMcGregor, Byjena | |
| 245 | 1 | 0 | $aCustomer service champs$b: special report$cByjena McGregor |
| 520 | 8 | $aBussinesweek have done the first-ever ranking of client-pleasing brands, where the insurance provider USAA, sets the first place. This report includes some information about firm management and customer policies on USA front line corporations: Cadillac, Jetblue Airways, UPS... | |
| 650 | 0 | 1 | $0MAPA20080546991$aEmpresas |
| 650 | 0 | 1 | $0MAPA20080615307$aSatisfacción del cliente |
| 650 | 1 | 1 | $0MAPA20080591236$aGestión de la marca |
| 650 | 1 | 1 | $0MAPA20080557591$aCompetencia |
| 650 | 1 | 1 | $0MAPA20080568863$aEstados Unidos |
| 650 | 1 | 1 | $0MAPA20080545185$aRanking |
| 773 | 0 | $wMAP20077000956$tBusinessWeek$dNew York : McGraw-Hill$gMarch 5, 2007; p. 52-64 |