MAP20070009070Kotler, PhilipStrategic marketing for nonprofit organizations / Philip Kotler, Alan R. Andreasen. — 4th ed. — Englewood Cliffs, New Jersey : Prentice Hall, cop. 1991XI, 644 p. p. ; 25 cmSumario: Developing a customer orientation -- Strategic planning and organization -- Developing and organizing resources -- Designing the marketing mix -- Controlling marketing strategies