MAP20070009483Emanuel, Harold M.Supervisory skills / Harold M. Emanuel, Patricia E. Gould, William F. Simpson ; coordinating author James Gatza. — 2nd ed. — Pennsylvania : Insurance Institute of America, 1990XV, 274 p. ; 26 cm
. — (SM ; 19)Course guide. -- IV, 89 p. ; 26 cmSumario: I. Problem solving -- II. The functions of management -- III. Training -- IV. Automation -- V. Work management -- VI. Perfomance appraisal -- VII. Cases: problems and opportuinites -- VIII. Time management -- IX. Developing teamwork