MAP20070011565Grover, Kenneth R.Retail security policy manual / Kenneth R. Grover. — Boston [etc.] : Butterworth-Heinemann, cop. 199288 p. ; 26 cmSumario: General policy statement -- Armed robbery procedure -- Crime incident report -- Emergency procedure and plan -- Solicitation of employees -- Back-of-the-Unit security and control -- Removal of company and personal property -- Employee loitering control procedure -- Arrest of customers and the general public -- Counterfeit incidents -- Interview of employees -- Police-response service -- Locker searches -- Employee alcohol/drug abuse -- Employee misconduct/arrest -- Employee payroll -- Use of alarms -- Firearms and other weapons -- Customer behavior -- Cash-escort procedures -- Investigative procedures -- Safe combination and door lock control -- Use of contract security services -- Security of cash funds -- Armored-car procedures -- Delivery/inventory control procedures -- Spotter and integrity shopping -- Drug-free workplace compliance -- Opening procedures -- Bomb-threat management -- Closing procedures -- Grounds, perimeter, parking lot, and building security -- Polygraph testing