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Heskett, James L.

Putting the service-profit chain to work

  • En: Harvard business review. - Boston : Impact Media Comercial S.A., 1988-. - 01/07/2008 Tomo 86 Número 7-8 - 2008
  • Articles and Chapters

Cultura de empresa y rentabilidad

  • Kotter, John P
  • Madrid : Díaz de Santos, 1995
  • Books

Corporate culture and perfomance

  • Kotter, John P
  • New York ; Toronto : The Free Press : Maxwell Macmillan International : Maxwell Macmillan Canada, cop. 1992
  • Books