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Are you listening to your call center? : operations practice
Recurso electrónico / electronic resource
Section: Articles
Title: Are you listening to your call center? : operations practice / Raffaella Bianchi and Mauricio JanauskasAuthor: Bianchi, Raffaella ‌
Notes: Sumario: Supposedly low-value calls may convey important information. Mining their content can help companies diagnose problems and make lasting business improvementsRelated records: En: The McKinsey Quartely. - April 2010 ; 3 p.Materia / lugar / evento: Centros de atención telefónica ‌Diagnóstico ‌Empresas ‌Atención al cliente ‌Satisfacción del cliente ‌Análisis estratégico ‌Mejora continua ‌Estados Unidos ‌Otros autores: Janauskas, Mauricio ‌
McKinsey & Company ‌
Other categories: 922.111
Rights: In Copyright (InC)