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Effective customer care : defining new business models
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- En: Asia insurance review. - Singapore : Ins Communications Pte Ltd., 2009- = ISSN 0218-2696. - 05/11/2012 Número 11 - noviembre 2012
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Achieving optimised customer service for cross-channel profitability
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- En: Asia insurance review. - Singapore : Ins Communications Pte Ltd., 2009- = ISSN 0218-2696. - 08/10/2012 Número 10 - octubre 2012
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