Heskett, James L.
Putting the service-profit chain to work
- En: Harvard business review. - Boston : Impact Media Comercial S.A., 1988-. - 01/07/2008 Tomo 86 Número 7-8 - 2008
- Articles and Chapters
Cultura de empresa y rentabilidad
- Kotter, John P
- Madrid : Díaz de Santos, 1995
- Books
Corporate culture and perfomance
- Kotter, John P
- New York ; Toronto : The Free Press : Maxwell Macmillan International : Maxwell Macmillan Canada, cop. 1992
- Books