Section: Articles Title: Giving customers a fair hearing / Anthony W. Ulwick and Lance A. BettencourtAuthor: Ulwick, Anthony W. Related records: En: Sloan management review. - Cambridge : MIT Sloan School of Management, 1985-2012 = ISSN 1532-9194. - 01/04/2008 Tomo 49 Número 3 - 2008Otros autores: Bettencourt, Lance A. Other categories: 92 Rights: In Copyright (InC) Referencias externas: earth MÁS INFORMACIÓN See issue detail
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