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Online Europeans arent rushing to the Net to manage their insurance

Recurso electrónico / electronic resource
Registro MARC
Tag12Valor
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001  MAP20089003792
003  MAP
005  20220901134134.0
008  070907s20072011usa|||| ||||||eng d
035  ‎$a‎MAP20070004388
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎219
1001 ‎$0‎MAPA20080208721‎$a‎Tongeren, Tim van
24510‎$a‎Online Europeans arent rushing to the Net to manage their insurance‎$c‎Tim van Tongeren with Jaap Favier and Benjamin Ensor
260  ‎$a‎Cambridge‎$b‎Forrester Research, Inc.‎$c‎2007
300  ‎$a‎5 p.‎$b‎graf
4901 ‎$a‎For eBusiness, channel & product management professionals
520  ‎$a‎Insurance companies in Europe like Zurich Insurance in the UK or Germanys Allianz face a challenge: They want more people to use the Web for sales and service interactions, but few customers are interested in doing so. On average, only a third of European Net users who own insurance say they will use the Web for interactions like filing a claim, changing their address, or making a query the next time they need to. Improved adoption appears to be a waiting game as experience with the Net drives further uptake.
650 1‎$0‎MAPA20080590567‎$a‎Empresas de seguros
650 1‎$0‎MAPA20080562342‎$a‎Estadísticas
650 1‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 1‎$0‎MAPA20080615307‎$a‎Satisfacción del cliente
650 1‎$0‎MAPA20080547738‎$a‎Internet
650 1‎$0‎MAPA20080586546‎$a‎Nuevas tecnologías
650 1‎$0‎MAPA20080610326‎$a‎Distribución de seguros
650 1‎$0‎MAPA20080609542‎$a‎Canales de distribución
650 1‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650 1‎$0‎MAPA20080560409‎$a‎Reino Unido
650  ‎$0‎MAPA20080595296‎$a‎Comercio electrónico
651  ‎$0‎MAPA20080637996‎$a‎Alemania
7001 ‎$0‎MAPA20080042950‎$a‎Favier, Jaap
7001 ‎$0‎MAPA20080130077‎$a‎Ensor, Benjamin
7102 ‎$0‎MAPA20080436582‎$a‎Forrester
830 0‎$0‎MAPA20080534165‎$a‎For eBusiness, channel & product management professionals