Field service best practices adoption

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<title>Field service best practices adoption</title>
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<namePart>Band, William A.</namePart>
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<namePart>Leaver, Sharyn</namePart>
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<name type="personal" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080649845">
<namePart>Rogan, Mary Ann</namePart>
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<place>
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<publisher>Forrester Research</publisher>
<dateIssued>2008</dateIssued>
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<abstract displayLabel="Summary">The authors surveyed 55 business and technology decision-makers and influencers to discover their strengths and weaknesses compared to 11 field service best practices capabilities. They found that adopting field service best practices challenges many organizations that have this function as part of their business model. About one-quarter of the respondents surveyed evaluate their capabilities to make effective field service scheduling decisions to be poor-below average. And about the same proportion believe their mobile field service capabilities to be subpar. Greater integration of field service in the demand and supply chain can drive the conversion of field service operations from a cost center to a profit center</abstract>
<note type="statement of responsibility">by William Band with Sharyn Leaver and Mary Ann Rogan</note>
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<topic>Servicio al cliente</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080569815">
<topic>Organizaciones</topic>
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<topic>Modelos de gestión</topic>
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<topic>Métodos de evaluación</topic>
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<title>For Business process & applications professionals</title>
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<recordCreationDate encoding="marc">080916</recordCreationDate>
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