Giving customers a fair hearing
| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cab a2200000 4500 | ||
| 001 | MAP20080032258 | ||
| 003 | MAP | ||
| 005 | 20081013101954.0 | ||
| 008 | 080924e20080401esp|||p |0|||b|spa d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a92 | ||
| 100 | $0MAPA20080234683$aUlwick, Anthony W. | ||
| 245 | 1 | 0 | $aGiving customers a fair hearing $cAnthony W. Ulwick and Lance A. Bettencourt |
| 700 | $0MAPA20080647513$aBettencourt, Lance A. | ||
| 773 | 0 | $wMAP20077000185$tSloan management review$dCambridge : MIT Sloan School of Management, 1985-2012$x1532-9194$g01/04/2008 Tomo 49 Número 3 - 2008 | |
| 856 | $yMÁS INFORMACIÓN$umailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A |