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IT operations financial management helps the business control its service consumption : case study : service management financials at Nationwide Mutual Insurance

Recurso electrónico / electronic resource
Registro MARC
Tag12Valor
LDR  00000nam a22000004b 4500
001  MAP20090021914
003  MAP
005  20191202111956.0
008  090216s2009 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎216
1001 ‎$0‎MAPA20090003828‎$a‎O'Neill, Peter
24510‎$a‎IT operations financial management helps the business control its service consumption‎$b‎ : case study : service management financials at Nationwide Mutual Insurance‎$c‎by Peter O'Neill with Thomas Mendel, and Miroslaw Lisserman
260  ‎$a‎Cambridge‎$b‎Forrester Research‎$c‎2009
520  ‎$a‎A new and urgent imperative is emerging in IT operations. As business users expectations of IT continue to rise, many IT operations groups lack the business maturity to effectively demonstrate the business value of IT investments. Business users are demanding greater IT cost transparency and financial analysis in order to understand the true cost of service operations. They believe this transparency and analysis is critical in enabling them to intelligently manage demand for IT services and participate in cost management decisions. IT cost transparency and financial analysis is a natural next step in parallel with BSM projects. Forrester examined one organization that is already addressing these challenges to find out how to organize for IT operations financial management and what process, analysis, and report automation is required. The project at Nationwide Mutual Insurance demonstrates that good transparency and analysis of IT operating costs, if presented in an intuitive way to business units, helps drive better business decisions for IT cost optimization and that the business and IT can jointly make these decisions
61021‎$0‎MAPA20090003859‎$a‎Nationwide Mutual Insurance
650 1‎$0‎MAPA20080590567‎$a‎Empresas de seguros
650 1‎$0‎MAPA20080611736‎$a‎Operaciones financieras
650 1‎$0‎MAPA20080631925‎$a‎Nuevas tecnologías de la información
650 1‎$0‎MAPA20080606718‎$a‎Información financiera
650 1‎$0‎MAPA20080615703‎$a‎Transparencia financiera
650 1‎$0‎MAPA20080584337‎$a‎Control de gestión
650 1‎$0‎MAPA20080585563‎$a‎Gestión financiera
7001 ‎$0‎MAPA20090003835‎$a‎Mendel, Thomas
7001 ‎$0‎MAPA20090003842‎$a‎Lisserman, Miroslaw
7102 ‎$0‎MAPA20080436582‎$a‎Forrester