Búsqueda

Best practices : customer onboarding : a visible target during economic uncertainty

Recurso electrónico / electronic resource
Registro MARC
Tag12Valor
LDR  00000nam a22000004b 4500
001  MAP20090056398
003  MAP
005  20191202111855.0
008  090429s2009 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎922.112
24510‎$a‎Best practices‎$b‎ : customer onboarding : a visible target during economic uncertainty‎$c‎by Craig Le Clair... [et al.]
260  ‎$a‎Cambridge‎$b‎Forrester Research‎$c‎2009
4901 ‎$a‎For Business process & applications professionals
520  ‎$a‎Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand. Best practices have addressed these issues through improved transaction management with enterprise content management (ECM) technologies, the use of rich Internet applications, adoption of e-signatures, better distributed capture, and a transition to a client-centric onboarding strategy. Applying these best practices especially during a deep economic downturn can help business process and apps professionals save money and even help push green IT forward
650 1‎$0‎MAPA20080617400‎$a‎Investigación de mercados
650 1‎$0‎MAPA20080575298‎$a‎Crisis económica
650 1‎$0‎MAPA20080589370‎$a‎Calidad de servicio
650 1‎$0‎MAPA20080593483‎$a‎Servicio al cliente
7001 ‎$0‎MAPA20080648800‎$a‎Le Clair, Craig
7102 ‎$0‎MAPA20080436582‎$a‎Forrester
830 3‎$0‎MAPA20080648077‎$a‎For Business process & applications professionals